127cm Electric Fireplace Recessed, Insert, Wall Mount, Freestanding

At Easy Peasy, all products are stocked in the United Kingdom, allowing us to offer fast, reliable delivery without overseas delays, customs checks or unexpected import charges.

Delivery Time

Orders are typically processed within 24 hours, Monday to Friday. Once your order has been dispatched, you will receive a confirmation email.

Orders placed during weekends or bank holidays will be processed on the next working day. Delivery times may vary slightly during busy periods, seasonal peaks or courier delays.

Tracking Your Order

Once your order has been dispatched, tracking details will be sent to you by email. You can use this information to monitor your delivery in real time.

If you have not received tracking information within 48 hours of dispatch, please contact our support team and we will be happy to help.

Large Items & Pallet Deliveries

Larger or heavier products may be delivered by pallet courier. In these cases, the courier may contact you to arrange a suitable delivery date.

Please ensure someone is available to receive the delivery, and that the delivery address is accessible for larger vehicles where required.

Delivery Address

Please ensure your delivery address, email address and contact number are correct at checkout. Incorrect or incomplete details may cause delays with dispatch or delivery.

We want you to feel confident when shopping with Easy Peasy. If something is not quite right, our team is here to help and will guide you through the return process clearly and professionally.

Return Eligibility

To be eligible for a return, please ensure that:

• The item is unused and in its original condition.
• All original packaging, accessories and parts are included.
• You can provide proof of purchase or your order number.

How to Request a Return

1. Email us at support@epthings.co.uk.
2. Include your order number and the reason for your return.
3. Our customer service team will review your request and provide the next steps.

Refunds

Once your returned item has been received and inspected, we will notify you by email. If the return is approved, your refund will be issued to your original payment method.

Return Shipping Costs

• If the item is faulty, damaged or incorrect, we will cover the return shipping cost.
• If you have changed your mind, return shipping costs may apply.
• We recommend using a tracked service when returning items.

Damaged or Faulty Items

If your order arrives damaged or faulty, please contact us within 48 hours of delivery so we can resolve the issue as quickly as possible.

Please include:

• Your order number.
• Clear photos of the damage or fault.
• A short description of the issue.

Once reviewed, we will arrange a suitable solution, which may include a replacement, repair or refund.

Need Help With a Return?

If you are unsure whether your item is eligible for return, or if you need help with a faulty or damaged product, please contact our customer service team before sending anything back.