Shipping policy

Shipping Policy

Last updated: 3 March 2026

This Shipping Policy explains how we process, dispatch and deliver orders placed through Easy Peasy – EPThings.

UK Delivery Only

We currently deliver to addresses within the United Kingdom only. We do not offer international shipping at this time.

Processing Times

Orders are typically processed within 1–2 working days, Monday to Friday, excluding public holidays.

During peak periods, processing times may be slightly extended. You will receive a confirmation email once your order has been dispatched.

Estimated Delivery Times

Standard items are usually delivered within 1–3 working days after dispatch.

Large or heavy items, including garden structures, storage units, gazebos, sheds or pergolas, may take 3–7 working days depending on the courier and delivery location.

Delivery times are estimates only and are not guaranteed. If a significant delay occurs, we will contact you as soon as reasonably possible.

Delivery Charges

Delivery costs are calculated at checkout unless otherwise stated. Some products may qualify for free UK delivery. Where applicable, this will be clearly displayed on the product page or at checkout.

Additional charges may apply for:

  • Remote or rural locations.
  • Oversized items.
  • Pallet deliveries.
  • Specialist courier services.

Any additional delivery charges will be confirmed before dispatch where applicable.

Large & Heavy Item Deliveries

Bulky or oversized items may be delivered by pallet courier or specialist delivery service. In some cases, curbside delivery may apply, meaning delivery is made to the nearest accessible point.

Customer Responsibilities for Large Deliveries

For large, heavy or oversized products, please ensure that:

  • Access is suitable for delivery vehicles.
  • Someone is available to accept the delivery.
  • Your phone number and delivery details are correct at checkout.
  • Assistance is available for unloading where required.

Failed deliveries due to access restrictions, incorrect details or nobody being available to receive the goods may result in redelivery charges.

Risk & Ownership

Risk in the goods passes to you upon delivery. Ownership of the goods transfers once full payment has been received.

Delivery Delays

We work with trusted UK couriers and aim to provide reliable delivery. However, we are not liable for delivery delays caused by circumstances outside our reasonable control.

This may include:

  • Courier delays.
  • Weather conditions.
  • Supply chain disruption.
  • Public holidays or peak seasonal periods.
  • Events outside our reasonable control.

Incorrect or Incomplete Address

Customers are responsible for providing accurate delivery details at checkout. We are not responsible for failed deliveries caused by incorrect or incomplete addresses.

Additional charges may apply for redelivery or address correction.

Damaged, Missing or Incorrect Items

Please inspect your delivery as soon as it arrives. If your item is damaged, missing parts or incorrect, please contact us as soon as possible, preferably within 48 hours of delivery.

Please include:

  • Your order number.
  • A short description of the issue.
  • Clear photos of the damage, packaging or incorrect item where applicable.

Failure to report damage promptly may affect our ability to investigate with the courier, but your statutory rights under UK consumer law remain unaffected.

Professional Installation — South West

For selected products, we may offer professional installation services across the South West. Where installation has been arranged, delivery and fitting may be coordinated by our team.

Contact Information

If you have any questions about delivery, shipping costs, tracking or large item delivery, please contact us.

Easy Peasy – EPThings
Yeovil, Somerset
United Kingdom
Email: support@epthings.co.uk
VAT Number: GB 470687660

Need help with delivery?

Contact our customer service team and we will be happy to help with delivery information, tracking or large item enquiries.

Contact us