Frequently Asked Questions

Where are your products located?

All our products are stocked in the United Kingdom. We do not ship from overseas warehouses, which helps us provide faster delivery without customs delays or unexpected import charges.

How long does delivery take?

Standard delivery usually takes 1–3 working days. Orders are processed Monday to Friday, excluding bank holidays.

Will I receive tracking information?

Yes. Once your order has been dispatched, you will receive tracking details by email where tracking is available. You can use this to monitor your delivery in real time.

Are there any hidden fees or customs charges?

No. Since our products are stocked in the UK, there are no import duties or unexpected customs charges. What you see at checkout is exactly what you pay.

What is your return policy?

Eligible items can be returned within 14 days of delivery. Please contact us before sending anything back so our team can provide the correct return instructions.

Do you offer installation?

Yes. We provide professional installation services across the South West for selected products. Please contact us for availability, pricing and suitable dates.

Do you install nationwide?

At the moment, installation services are available in the South West only. Delivery is available across the UK.

How can I contact customer support?

You can contact our customer support team by email at support@epthings.co.uk.

Our opening hours are Monday to Friday, 9:00am – 5:00pm.

Still need help?

If you cannot find the answer you are looking for, please contact our customer service team and we will be happy to help.