Returns & Refunds

We want you to feel confident when shopping with Easy Peasy. If something is not quite right, our team is here to help and will guide you through the return process clearly and professionally.

Return Eligibility

To be eligible for a return, please ensure that:

• The item is unused and in its original condition.
• All original packaging, accessories and parts are included.
• You can provide proof of purchase or your order number.

How to Request a Return

1. Email us at support@epthings.co.uk.
2. Include your order number and the reason for your return.
3. Our customer service team will review your request and provide the next steps.

Refunds

Once your returned item has been received and inspected, we will notify you by email. If the return is approved, your refund will be issued to your original payment method.

Return Shipping Costs

• If the item is faulty, damaged or incorrect, we will cover the return shipping cost.
• If you have changed your mind, return shipping costs may apply.
• We recommend using a tracked service when returning items.

Damaged or Faulty Items

If your order arrives damaged or faulty, please contact us within 48 hours of delivery so we can resolve the issue as quickly as possible.

Please include:

• Your order number.
• Clear photos of the damage or fault.
• A short description of the issue.

Once reviewed, we will arrange a suitable solution, which may include a replacement, repair or refund.

Need Help With a Return?

If you are unsure whether your item is eligible for return, or if you need help with a faulty or damaged product, please contact our customer service team before sending anything back.