Return & Refund Policy

We want you to feel confident when shopping with Easy Peasy. If something is not quite right, our team is here to help and will guide you through the return process clearly and professionally.

Return Eligibility

To be eligible for a return, your item must:

• Be unused and in the same condition that you received it.
• Be in its original packaging.
• Include all parts, manuals, accessories and original product inserts.
• Be accompanied by proof of purchase or your order number.

We reserve the right to refuse returns that do not meet these conditions, unless the item is faulty, damaged, incorrect or your statutory rights apply.

How to Request a Return

To request a return, please contact us at support@epthings.co.uk.

Please include:

• Your order number.
• Your full name.
• The item you wish to return.
• The reason for return.
• Photos, if the item is damaged, faulty or incorrect.

Return Shipping

Unless the item is faulty, damaged or incorrect, return shipping costs are the responsibility of the customer.

For large, heavy or oversized items, including garden structures, storage units and pallet deliveries, collection fees may apply and may be deducted from the final refund amount where permitted by law.

We recommend using a tracked delivery service when returning items, as we cannot be held responsible for items lost during return transit.

Non-Returnable Items

We do not accept returns for the following items unless they are faulty, damaged or incorrect:

• Personalised or custom-made products.
• Perishable goods.
• Personal care or hygiene products where sealed packaging has been opened.
• Hazardous materials, flammable liquids or gases.
• Gift cards.
• Clearance or final sale items, where clearly stated at the time of purchase.

Refunds

Once your return has been received and inspected, we will notify you of the outcome by email.

If approved, your refund will be processed to your original payment method. Refunds are usually processed within 5–10 business days after approval. Please note that your bank or payment provider may take additional time to show the funds in your account.

Change of Mind Returns

If you have changed your mind, please contact us within 30 days of delivery to request a return. Items must be returned unused, in their original condition and with all original packaging and accessories included.

Return shipping costs for change of mind returns are the responsibility of the customer unless otherwise agreed in writing.

Consumer Rights

This policy does not affect your statutory rights under UK consumer law, including your rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.

Business Information

Easy Peasy – EPThings
United Kingdom
Email: support@epthings.co.uk
Website: www.epthings.co.uk